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Policies

Ordering On-Line from the New Birth of Freedom Council

nbof-csp-icon-100We accept orders from anywhere in the United States.

Shipping within the United States includes APO/FPO addresses and Puerto Rico. All items will be shipped via the United States Postal Service with delivery confirmation required.

The risk of loss and title for all items ordered on newbirthoffreedom.org passes to you when newbirthoffreedom.org delivers the merchandise to the USPS .

We reserve the right to change our billing and payment procedures at any time by posting the new procedures on the site.

We ship the items you order as they are available. We make every effort to send all items together, though we cannot guarantee it.

While we do our best to ship your order within 3 business days of receipt, we cannot guarantee that all orders or all items in an order will ship within 3 business days of your order receipt due to inventory fluctuations. In such cases, we will notify you when items are out of stock or on back order. You will also be notified as back ordered items are shipped.

Returns and Exchanges

You are the final judge of our products. If, for any reason, you are dissatisfied with any item you feel is defective that was purchased from the New Birth of Freedom Council, Boy Scouts of America online store, you can either exchange the defective item for a replacement or receive a full and complete refund. No questions asked.

You can return or exchange any defective item purchased through the New Birth of Freedom Council online store by mail. Please review each of the topics below for more detailed information.

Returning Online purchases by mail:

  1. For more information about returns, call us at (717) 766-1591.
  2. Send your package back using the shipper of your choice to the appropriate address below. Should you choose to insure your return please insure the package for the full value of the merchandise being returned. Please note that you are responsible for the merchandise being returned until it is received by the New Birth of Freedom Council.  Ship your returns and exchanges to:

New Birth of Freedom Council, BSA
Attention: Merchandise Returns
1 Baden Powell Lane
Mechanicsburg, PA 17050

  1. Please allow a minimum of 14 days for us to receive and process your return or exchange. We’ll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery and handling charges). Adjustments to credit cards should appear within two billing cycles.

Returns with an online Order Receipt:

We will refund the purchase price on the online Order Receipt as follows:

Original method of payment: How we’ll provide your refund:
Credit Card >> Same card as original purchase

Returns without an online Order Receipt:
You must include an online Order Receipt for your purchase when requesting a refund or exchange. Unfortunately, we cannot exchange or make refunds without an online Order Receipt.

Timeline for returns:

If, at any time, you are not completely satisfied with your purchase, simply exchange it or return it to us within 30 days for a refund.

Refunding Shipping and Handling Charges:

Unfortunately, we cannot refund original shipping and handling charges placed on online orders.

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